Last updated: 21 September 2026.
Audioliz operates a platform that analyses and acts upon customer conversations using
artificial intelligence. This policy explains what personal data is collected,
how it is used, where and for how long it is stored, and
who it is shared with — both for the website
www.audioliz.com and for the Audioliz service (web
platform, applications and browser extensions we publish).
1. Who is responsible for your data
AUDIOLIZ, a French simplified joint-stock company (SAS) with share capital of €12,000,
19 rue du Pont Colbert, 78000 Versailles, France
Versailles Trade and Companies Register 940 631 799 — SIRET 940 631 799 00019
Email: contact@audioliz.com — Phone: +33 1 39 25 07 32
Two distinct roles
- Website and business relationship — for data relating to website visitors,
prospects and contacts, Audioliz acts as data controller: Audioliz decides
why and how that data is used. This policy applies in full. - Audioliz service used by a customer — when a customer entrusts us with its
conversations (calls, emails, messages) for analysis, Audioliz acts as a
processor within the meaning of Article 28 GDPR, on behalf of that
customer, who remains the controller. Purposes, retention periods and data subject
rights are then defined by the contract with that customer and by its own privacy policy.
If you are a contact or an employee of one of our customers, please contact them first; we
systematically forward any request we receive directly.
2. Data we collect
2.1 When you visit audioliz.com
| Category | Data | Why |
|---|---|---|
| Forms and meeting booking | First and last name, business email address, phone number, company, job title, content of your message | Answering your request, arranging a demonstration, sending you our communications where you have agreed to receive them |
| Browsing and audience measurement | IP address, pages viewed, date and duration of the visit, browser and device type, referring page, cookie identifiers | Measuring audience, understanding how the site is used and improving it (see the cookie policy) |
| Server logs | IP address, timestamp, requests, response codes | Website security, abuse detection, incident diagnosis |
2.2 When you use the Audioliz service
| Category | Data | Why |
|---|---|---|
| User account | Name, business email address, credentials, company, role and access rights | Authenticating the user and restricting access to people authorised by the customer |
| Conversations entrusted by the customer | Call recordings, transcripts, emails and messages, together with the related metadata (date, duration, number or case reference, agent involved). This content may include data relating to our customers’ own end customers. | Delivering the service ordered by the customer: transcription, analysis, reporting and automated actions |
| Content entered in the service | Questions asked to the AI agents and any material the user chooses to add | Producing the requested answer or deliverable |
| Technical logs | Login date and time, session identifier, IP address, browser type, actions performed in the application | Service security, access traceability, incident diagnosis |
The service is not designed to collect special categories of data within the meaning of
Article 9 GDPR. We advise our customers and their users to enter only the information strictly
necessary for the matter at hand. The service is not intended for minors and is not offered to
the general public.
3. How this data is used
- Answering your requests and managing business exchanges (demonstration, quotation, follow-up).
- Delivering the service: transcribing and analysing the conversations entrusted to us, returning results, running the automated processing configured by the customer.
- Securing the service: access control, anomaly detection, technical diagnosis.
- Improving our products: usage statistics and quality measurements, on aggregated data.
- Meeting our legal and accounting obligations.
What we do not do. We do not sell or rent your data. We do not use it for
advertising, nor for individual profiling outside the service ordered by the customer.
Conversations entrusted by our customers are never used to train artificial intelligence
models, neither by us nor by our subprocessors: our contracts with our model providers
exclude that use.
Legal bases
| Processing | Legal basis (Art. 6 GDPR) |
|---|---|
| Answering a request, managing pre-contractual and contractual relations | Performance of a contract or pre-contractual steps |
| Business-to-business email outreach, audience measurement | Legitimate interest, or consent where required (non-essential cookies) |
| Website and service security, technical logs | Legitimate interest |
| Processing conversations entrusted by a customer | Documented instructions of the customer acting as controller (Art. 28 GDPR) |
| Accounting and tax retention | Legal obligation |
4. Where and how long data is stored
- The www.audioliz.com website is hosted by OVH (Roubaix, France).
- The Audioliz service (application and database) is hosted on
Heroku (Salesforce), Europe region — Ireland; audio recordings are stored
in European-region object storage. Service data
does not leave the European Union for hosting purposes. - Traffic between your browser and our services is encrypted in transit (HTTPS/TLS).
- Access to data is restricted to accounts authorised by the customer and to
Audioliz staff cleared for operations and support, all bound by confidentiality obligations.
| Data | Retention period |
|---|---|
| Contact request, prospect who did not become a customer | 3 years from the last exchange |
| Service user account (credentials, business email) | Term of the service contract, then deleted |
| Recordings, transcripts and conversation history | 12 months maximum from the exchange, then deleted or anonymised — and in any event deleted at the end of the contract or upon the customer’s instruction, without waiting for that term |
| Technical and connection logs | 6 months, in line with the French data protection authority’s (CNIL) recommendation |
| Cookies and trackers | 13 months maximum (see the cookie policy) |
| Accounting and contractual records | Applicable statutory period (10 years for accounting records) |
5. Who we share data with
Audioliz does not sell any data and does not transfer any to third parties for commercial or
advertising purposes. The only recipients are the technical subprocessors strictly necessary to
operate the website and the service, each bound by a contract compliant with Article 28 GDPR:
| Recipient | Role | Data concerned and location |
|---|---|---|
| OVH (France) | Hosting of www.audioliz.com | Website browsing data and form submissions — European Union |
| Heroku / Salesforce, Europe region (Ireland) | Hosting of the Audioliz service | Service data — European Union |
| ElevenLabs | Automatic speech-to-text transcription | The audio of the conversations to be transcribed. This processing may involve a transfer outside the European Union, covered by the European Commission’s standard contractual clauses. |
| OpenAI | Conversation analysis and answer generation (large language model) | The content to be analysed and the context required for the task. Transmitted under business (API) terms and not used to train models. This processing may involve a transfer outside the European Union, covered by standard contractual clauses. |
| Google (Google Analytics, Google Tag Manager), Microsoft (Clarity), Apollo.io, Calendly | Website audience measurement, page usage analysis, identification of visiting companies, meeting booking | Website browsing data only — never the conversations entrusted by our customers. Transfers outside the EU are covered by standard contractual clauses. Details and how to manage your choices are in the cookie policy. |
| The customer placing the order | Controller for its own conversations | The content and analyses relating to its own cases, under the service contract |
Data may also be disclosed to a competent authority where required by law.
Transfers outside the European Union
The website and the service are hosted within the European Union. However, some processing
carried out by our artificial intelligence subprocessors and by audience measurement tools may
involve transfers of data outside the European Union. Those transfers are covered by the
standard contractual clauses adopted by the European Commission, supplemented
where relevant by additional technical measures (encryption in transit, minimisation of the data
transmitted). A copy of the applicable safeguards can be requested at
contact@audioliz.com.
6. Your rights
Under the GDPR you have the right to access, rectify, erase, restrict, object to and port the
data concerning you, as well as the right to give instructions on what happens to it after your
death. Where processing is based on your consent, you may withdraw it at any time, without
affecting the lawfulness of processing carried out before the withdrawal.
To exercise those rights, write to
contact@audioliz.com or to AUDIOLIZ, 19 rue du Pont
Colbert, 78000 Versailles, France. We respond within one month. If your data was entrusted to us
by a customer company (for example because you are one of its customers or employees), please
send your request to that company, which is the controller; we forward to it any request we
receive directly.
You may also lodge a complaint with the French data protection authority: CNIL, 3 place de
Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.
7. Security
We implement appropriate technical and organisational measures to protect your data against
unauthorised access, loss, alteration or disclosure: encryption of exchanges, named access
control limited to a need-to-know basis, per-customer data segregation, access logging, backups
and continuous monitoring. Our security practices are described in more detail on our
Security page.
8. Changes to this policy
Any change to this policy is published on this page, with an updated date at the top of the
document. Where a substantial change affects processing carried out on behalf of our customers,
they are informed as provided for in their contract.
9. Contact
AUDIOLIZ — 19 rue du Pont Colbert, 78000 Versailles, France
Email: contact@audioliz.com
Phone: +33 1 39 25 07 32
